Centro Assistenza UzzApp
Tutorial brevi e pratici per configurare UzzApp, collegare WhatsApp, creare campagne, gestire conversazioni, usare il CRM e capire la fatturazione — tutto in un unico posto.
27 articoli in 10 moduli. Usa la ricerca o filtra per argomento.
Getting Started
3 articoliHow to Connect Your WhatsApp Business to UzzApp
Complete step-by-step guide to connect your WhatsApp Business number to UzzApp using the Official Meta API.
Account Configuration — Profile, Users and Preferences
How to configure your company data, add team members and set general platform preferences.
Initial Setup — Configure Your AI Assistant in 10 Minutes
After connecting WhatsApp, configure the assistant prompt, choose the AI model and run your first conversation test.
Campaigns & Broadcasts
3 articoliHow to Create a WhatsApp Message Campaign
Learn how to create message templates, submit them for Meta approval and configure your first broadcast campaign.
Bulk Broadcasts — Send to Thousands Safely
How to configure and monitor bulk message sends with rate control to avoid blocking.
Schedules — Automate Recurring Message Sends
Configure recurring campaigns to send automatically on defined dates and times.
Contacts
3 articoliComo Cadastrar Contatos Manualmente
Adicione contatos individualmente ao UzzApp, preencha os dados do perfil e inicie conversas diretamente pelo painel.
Importar Contatos via Planilha (CSV)
Importe centenas ou milhares de contatos de uma só vez usando uma planilha CSV. Veja o formato correto e como mapear os campos.
Exportar Contatos e Gerenciar Listas
Como exportar sua base de contatos, criar segmentações com tags e usar listas para campanhas e disparos.
Conversations
3 articoliManage Conversations
How to view, assign, label and resolve conversations in the UzzApp dashboard.
Filters and Conversation History
How to use filters, advanced search and access conversation history in UzzApp.
Transfer to Human — Human Handoff
How the automatic and manual human handoff works in UzzApp.
CRM
3 articoliAutomações do CRM — Mova Leads Automaticamente
Configure regras de automação para mover leads no pipeline, adicionar tags, atribuir atendentes e muito mais, com base em eventos do WhatsApp.
Como Configurar o Pipeline de Vendas no CRM
Crie e personalize as etapas do funil de vendas, mova leads entre etapas e acompanhe o progresso de cada oportunidade no CRM integrado do UzzApp.
Meta Ads Tracking in the CRM
How to connect Meta Ads click-to-WhatsApp to your CRM pipeline and measure ROI per campaign.
Payments
3 articoliAvailable Plans
All UzzApp plan details: features, limits and pricing.
Payment Methods
Accepted payment methods and how to update your billing data in UzzApp.
Change Plan — Upgrade or Downgrade
How to upgrade to a higher plan or downgrade to a lower plan in UzzApp.
Bot / Flows
4 articoliKnowledge Base — Train Your AI with Your Documents
How to upload PDFs and documents so the AI learns about your business and answers customer questions accurately.
Create a Flow from Scratch
How to build a custom bot flow with the visual UzzApp editor.
Conditional Logic and Triggers
How to use conditions, variables and triggers to create intelligent adaptive flows.
Test a Flow Before Publishing
How to use the UzzApp simulator to test a flow without sending real messages.
Settings
2 articoliFAQ
2 articoliFrequently Asked Questions (FAQ)
Quick answers about account, WhatsApp, conversations, AI, RAG, CRM, costs, security, traces and common UzzApp issues. Link to the full FAQ at the end of the page.
Full FAQ — Complete UzzApp Guide
Complete guide with all FAQs organized by module: Getting Started, Campaigns, CRM, Flows, Payments, Security and more.